Refund & Returns Policy

 At Zephoris.shop, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy in compliance with Google Merchant Center guidelines.

Return Policy We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

Eligibility for Returns To be eligible for a return, your item must meet the following conditions:

  • It must be unused, unworn, and in its original condition.

  • It must include all original tags and packaging.

  • A receipt or proof of purchase is required.

To initiate a return, please contact us at support@zephoris.shop. Once your return is approved, we will provide you with a return shipping label and instructions. Items sent without prior approval will not be accepted.

Damaged or Incorrect Items We encourage you to inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, please contact us immediately at support@zephoris.shop. We will assess the issue and offer a replacement or refund as necessary.

Non-Returnable Items Certain items are non-returnable, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized items

  • Personal care products (e.g., beauty or hygiene items)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you have any concerns regarding your specific item, feel free to reach out to us before making a return request.

Exchange Policy If you need a different size, color, or variant, the quickest way is to return the original item and place a new order after the return is approved.

Refund Process Once we receive and inspect your return, we will notify you about the status of your refund. If approved, the refund will be issued to your original payment method. Please note that banks and credit card providers may take additional time to process and post the refund.

For further assistance or questions, contact us at support@zephoris.shop. We are happy to help!